Customer Support

[nextgi]

Alright,

I believe in giving all assistance possible to a paying customer. It makes sense as you want them to be happy.

However, the customers that know absolutely nothing... What should be done there? Helping as much as possible, of course is a must. But should the provider have to fork out the extra mile and literally teach the customer how to do things? I say no to that.

Anyway, I have vented. I love my customers, just every now and then you get one that just, arggggg.

[dualcore1289]

Trust me Nextgi, every business owner/operator i'm sure has been in that spot.

[Hazz]

I don't think the GSP should teach people via support and I wouldn't expect that, however an active forum or resources where customers can refer to is nice.

[CodyT07]

Put it as a disclaimer when you purchase a server...

[FERMAN]

Video Tutorials perhaps would be a good answer teach them all about it etc but that would take time etc.... so idk

[assmunk]

or maybe you can make some guides but video tut seams like a good idea

[FERMAN]

Yeah especially for nubs it is best for video tuts

[Beaverbeliever]

I would forward them to the Steam Community forums, since they have many people who know how to help noobs

[skyride]

Beaverbeliever Wrote:I would forward them to the Steam Community forums, since they have many people who know how to help noobs

Argh... Damn them. Every time ive ever spoke to one of those regulars (even on steam chat) they are bunch of condescending assholes. Most of them aren't so good and have a hugely inflated opinion of themselves.

[ComputerHelper]

yea for dedi servers and web hosting video tuts are king

but for game servers they are not needed, and mostly annoying. Nothing wrong with some text and pics

[nextgi]

Well Thank you all for your responses. The only reason I posted is because over the years I have grown tired of it. And by posting video tuts, pictures etc ( I am all for community) would pretty much say "Hey, we are open to teach you everything". Which we aren't not a single provider out there is willing to teach you how to use it in extent.

As for a disclaimer, why would we do that? No other ISP (We are not a GSP) or even GSP would do that, it would turn away sales. It kind of a common sense thing when you purchase something. The company you bought from is not going to sit on the phone, live chat or email teaching you how to do things (Besides the basic, logging in, and so on).