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this is non srcds related
a friend of mine got a server from this company and the server isnt appearing on the master server list in game on counter strike source would anyone know why??
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This is usually because it's a private server... It doesn't register on the master server list only able to connect via IP.
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Tell him to submit a support ticket, which I'm sure the company could answer.
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Doubt it's a private server issue, as if you search now, you'll see a bunch of private servers showing up. I think it has to do with the sv_region setting.
Ryan White
Owner & CEO
GigabiteServers.com
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Make sure you have sv_region set to 255. (World)
This ensures everyone can see your server.